OUR APP FEATURES
mSeva offers an easy to use interface which enables you to lodge a civic works related complaint "on the go". It also lets you track the status of your complaint and facilitates direct interaction with your municipality. mSeva includes features that make complaint registration and resolution a simple process and empowers you to bring a change in your city
Register/Login with Mobile No
Register into mSeva by just sharing your Name, Mobile No, City and an OTP. There is no need to remember a new username and password, your phone number and an OTP is enough to log you in.
Lodge a complaint
Lodge a complaint from a predefined list which maps all the civic issues you may come across. Geotag the location, use your phone’s camera to capture the problem and your complaint will be forwarded to the concerned municipal department.
Track your complaint
Track the status of your complaint from the dynamic Complaint Summary section in the app and SMS alerts or directly get in touch with the concerned municipal officers using the Call and Chat feature.
You get to rate the quality of the resolution and your experience. Not satisfied with the quality of work done to resolve your complaint? mSeva allows you to re-open any complaints that are not resolved as per your satisfaction. Your feedback is important to your municipality.
4 EASY STEPS
Log into mSeva and follow a simple 4 step process from complaint to resolution